Returns & refunds
Every book is personalized and printed just for you, so our policy works a little differently than an off-the-shelf store.
Damaged or defective books
If your book arrives damaged, misprinted, or with a binding defect, email us a photo within 30 days of delivery and we'll reprint and reship it free of charge — no need to return the original.
Personalized products
Because each book is custom-printed with your child's face and name, we can't accept returns for change of mind. That's why we show you a free preview of your personalized book before you pay — so you can see exactly how your child looks as the hero. If a book arrives damaged or with a printing defect, we replace it free.
Order errors
Spotted a mistake right after ordering? Contact us as soon as possible — if the book hasn't entered production yet we can usually correct or cancel it with a full refund.
How to reach us
Use the contact page or email us with your order number and we'll respond within one business day.